FAQ Travelers Apartamentos & Suites
Clarity from day one
Answers to our guests’ most frequently asked questions.
Advantages of booking on our website
Frequently Asked Questions
Everything you need to know before booking
Here you will find answers to the most frequent questions about Travelers Apartamentos & Suites. If you need more information about your booking, our apartments or services, please contact our customer service team or visit the specific section for each of our buildings and condominiums on our official website.
What type of accommodation does Travelers Apartamentos & Suites offer?
Travelers Apartamentos & Suites is a chain specialising in furnished apartments, suites and apart-suites with integrated hotel services. Our spaces are designed for short, corporate or extended stays, combining the independence of a home (with living rooms, dining rooms and fully equipped kitchens) with the comfort of a hotel (reception, maid service and common areas).
In which cities in Colombia does the Travelers chain operate?
Our buildings and condominiums are located in strategic destinations and exclusive residential areas of Colombia:
- Bogotá: Smart Suites, Obelisco, Fontana Plaza and Condominio Plenitud.
- Medellín / Rionegro: Orange Suites (El Poblado) and Rioverde Living Suites (near JMC Airport in Rionegro).
- Cali: Travelers Castellón de Juanambú.
- Cartagena: Travelers Orange Cartagena (Castillogrande).
- Santa Marta: Terrazas Tayrona (Playa Salguero / El Rodadero).
What are the Check-in and Check-out times?
The general check-in time is from 3:00 p.m. (15:00) and check-out is until 12:00 p.m. (noon). However, as this is a chain with different establishments (buildings and condominiums), we recommend checking the direct page of the accommodation through our official Travelers website, at the reception of the building of your interest or by contacting our reservations team directly.
Do Travelers Apartamentos & Suites accommodations allow pets (Pet Friendly)?
Yes, we are a Pet Friendly chain. Most of our establishments accept dogs and cats (Dog and Cat friendly) upon prior request. Some destinations may apply additional charges or supplements per night, as well as specific rules (such as presenting an up-to-date vaccination card). We suggest you verify the particular conditions of the selected hotel before your arrival.
What amenities and services do Travelers' apartments include?
Our apartments and suites are equipped to guarantee maximum comfort. They feature: Fully equipped kitchens (with appliances and utensils depending on the establishment). Free Wi-Fi connection. Integrated living and dining areas. In some of our complexes (such as Smart Suites in Bogotá), we incorporate advanced technology with smart assistants like Alexa, Smart TV and private laundry facilities (washer/dryer).
What hotel services and common areas do the establishments offer?
Depending on the building you choose and the reason for your trip, we offer a complete range of facilities:
Wellness and leisure: Outdoor pools, jacuzzis, Turkish baths, saunas and gyms.
Business and work: Coworking areas, meeting rooms and corporate event spaces.
Gastronomy and terraces: Panoramic BBQ terraces, rooftops and restaurant or American breakfast options.
Services: 24-hour reception, maid service (Monday to Saturday) and guest parking, subject to availability and depending on the building.
How can I book ensuring the best price guaranteed?
You can book quickly, securely and directly through our official website. By booking directly, you will enjoy exclusive advantages, competitive rates and the best conditions for your corporate or holiday trip in Colombia.
