Booking Conditions

In accordance with the provisions of Law 15/1999 of December 13 on the Protection of Personal Data, the user agrees that the personal data provided at the time of making a reservation will be included in a file owned by Travelers Apartamentos & Suites SAS, hereinafter referred to as the company, with tax identification number 860352521-6 and registered office at Calle 127 # 15 36, for the purposes of managing the reservation system, processing the user’s request, monitoring and managing the relationship with website users who make reservations, and conducting statistical studies of users registered on the aforementioned website in order to design improvements to the services provided. All fields on forms marked as mandatory must be completed in order to process requests correctly. The personal data you provide will only be disclosed to third parties in compliance with legal obligations or with your prior consent. The user expressly consents to the use of the bank details provided to cover any penalties arising from cancellations or no-shows, as set out in the rate conditions. Processing your reservations necessarily involves the processing described above; therefore, the process cannot be completed if you object to such processing. You may exercise your rights of access, rectification, erasure or objection at any time, as indicated below.

Accuracy of the data

The user shall be responsible in all cases for the accuracy of the data provided. The company reserves the right to exclude from its registered services any user who has provided false data, without prejudice to any other legal action that may be taken. Likewise, the user must be duly authorized to provide data relating to third parties. The user may enter the first and last names of future hotel guests in the Room Distribution section only if they have the consent of those guests. This information, which enables the hotel selected to provide its guests with better service, is optional. If the user provides it, they do so under their sole responsibility and assume the obligation to inform those individuals of the contents of our Privacy Policy before providing their personal information.

Data processing while browsing

In accordance with the obligation set out in Article 22.2 of Law 34/2002 of July 11 on information society services and electronic commerce, you are hereby informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drives of devices that connect to them. We use session cookies to identify users and maintain their login status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous, aggregated statistics that allow us to analyze how users use our website, in order to improve it. We only obtain and retain the following information about visitors to our website:

1. a) The domain name of the service provider (ISP) and/or the IP address that gives them access to the network. For example, a user of the provider xxx will only be identified by the domain xxx.es and/or the IP address. This allows us to compile statistics on the countries and servers that visit our website most often.
2. b) The date and time of access to our website. This allows us to identify peak times and make the necessary adjustments to avoid congestion during busy periods.
3. c) The internet address of the website from which the link to our website originated. This information allows us to measure the effectiveness of the various banners and links pointing to our server, so we can give greater prominence to those that achieve the best results.
4. d) The number of daily visitors to each section. This allows us to identify the most popular areas and expand and improve their content, so that users have a more satisfactory experience.

This will allow us to obtain the following information:

1. a) The date and time the user last visited our website.
2. b) The content layout selected by the user during their visit to our website.
3. c) Security elements involved in controlling access to restricted areas.

Although the information obtained is, in principle, entirely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are hereby informed that the data listed above will be added to a personal data file belonging to the company for the purposes detailed above. Users may exercise their rights of access, rectification, erasure and objection, as indicated below.

We also use the Google AdWords remarketing tool. This tool allows us to display advertisements on the Google AdWords Display Network (more information about the Google Display Network is available here: support.google.com) based on users’ previous visits to our website. To do this, some pages on our website include code known as a “remarketing tag.” These tags allow your browser’s cookies to be read and set in order to determine the specific type of advertisement to show the user, based on factors related to their visit to our website, such as the browsing path selected, the specific pages visited or the actions taken on those pages. The remarketing lists thus created are stored in a database on Google’s servers, where all cookie IDs associated with each list or interest category are stored. The information obtained only identifies a specific browser; Google cannot identify the individual user using this information alone (more information about the Remarketing tool is available at the following link: www.google.es/adwords)

As far as the company is concerned, this information may only be associated with a specific user if that user is identified on the website, for example, by completing a reservation. In this case, the data obtained will be disclosed to the company for commercial prospecting purposes and to segment website users in order to design marketing campaigns based on the interests they have shown while browsing. The data will be added to a file belonging to the aforementioned entity for the purposes stated. To object to the processing and disclosure described above, users may disable cookies as indicated below:

Users may choose not to accept cookies or to be notified when cookies are set by configuring their browser accordingly. However, if cookies are disabled, some website features may not be available. With regard to remarketing cookies, users may disable the use of Google cookies by visiting Google’s advertising opt-out page. They may also disable DoubleClick cookies by visiting the DoubleClick opt-out page (in English). To disable the use of third-party cookies, users may also visit the opt-out page of the Network Advertising Initiative (NAI) (in English). Users may exercise their rights of access, rectification, erasure and objection at any time, as indicated below.

File for advertising purposes

If users wish to receive information about the company’s promotions, they may authorize the transfer of their data for this purpose simply by accepting these Reservation Terms. If, on the other hand, they do not wish to receive such information, they must expressly select the opt-out box. Only where consent has been given will the personal data required for this communication be transferred to Paraty Hoteles S.L. and used to keep users informed, by email or any other means, of news, products and services related to the company and Paraty S.L. Users are hereby informed that, if they have indicated that this is their wish, their personal data will be added to a personal data file for which the company is responsible. Users may access, erase or rectify their data, or object to its processing, by writing to the company as indicated below.

Rights

The rights of access, rectification, erasure and objection may be exercised by sending a written request, accompanied by a copy of your ID, to the controller of the relevant file at the address indicated below:

– Paraty Hoteles S.L. | Calle Jaen 9 | Edificio Galia 212, Oficina 11 | CP 29004 (Málaga)

– Travelers Apartamentos & Suites SAS | Tax ID 860352521-6 | Calle 127 # 15 36

Hotel liability

Access to the website does not in any way imply the existence of a business relationship between the user and the company. The portal only provides information about hotel rooms available at the time the information is requested. Therefore, if you make an online reservation, you are contracting directly with the hotel, not with the portal. The printed version of the reservation you have made serves as your confirmation when you arrive at the hotel.

Booking hotel nights on this website implies the customer’s adherence to and acceptance of each and every one of the general terms and conditions set out herein.

By accepting the following clauses, you declare and agree that:

1) You are of legal age and have full legal capacity to make the reservation, and you understand and accept all the terms and conditions on the website.

2) The information you provide when making an online reservation is true, complete and accurate.

3) This website includes only the pages listed in the site map.

4) Access to this website is the user’s responsibility.

5) Once the reservation has been made, the electronic document recording it will be stored, and you may access it at any time.

6) You confirm the reservation made, including the dates specified, the number of rooms and guests, and the hotel selected.

7) The terms and price of the reservation are those expressly set out in the rate conditions shown on the page where you make the reservation.

8) As regards your relationship with the portal, it allows you to book rooms at the hotel of your choice through its website, but does not provide any hotel services under its own responsibility.

9) Your card details are collected to guarantee the reservation. Payment will be made in cash at the hotel selected. Only in the event of cancellations or no-shows will the reservation be canceled and the fee specified in the rate conditions charged to you.

10) Offers are valid only for as long as they remain available to the recipients of the service.

Prices

The prices shown are retail prices and include VAT.

The price includes: The price per night, based on the room type and meal plan selected, except at hotels where the inclusion of other services is specifically indicated.

The price does not include: Any services not specified, or extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc.

Check-in and check-out times: Unless expressly agreed otherwise with the establishment, rooms may generally be occupied from 2:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure.

Passports and visas

All travelers, without exception (including children), must carry the appropriate valid personal and family documents, whether a passport or national identity card, in accordance with the legislation in force. When required for travel, travelers are responsible for obtaining visas, passports, vaccination certificates, etc. Minors under 18 must carry written permission signed by their parents or guardians, in case it is requested by any authority. If any authority refuses to grant a visa for reasons specific to the user, denies entry into the country because the user does not meet the requirements, the required documentation is defective, or the user is not carrying it, the hotel accepts no liability for such circumstances. Any resulting costs shall be borne by the consumer, and the terms and conditions applicable to no-shows shall apply.